Service Coordinator

General: The position involves working closely with the Service Manager, Project Team Leaders, and all other service team members.  This position requires OEM service experience and a strong working knowledge of the ERP system. 

Workflow: The Service Coordinator reports directly to the Service Manager.

Growth: The Service Coordinator will be asked to assist with continuously establishing process improvements. Implementation and coordination of future service modules with the possibility of expansion of the role and department.  


  • Contracts- Collaborating with service manager, sales, and project team leaders to develop service contracts for new and existing orders.
  • Service Calls – Fields incoming calls from customers related to service/warranty/spare parts questions/requests. Initiate request/incident in CSI connected to serial/job/project number.  Forward information regarding request/incident to correct team leader. Create Service Request Order (SRO) for appropriate production flow (service/warranty/spare parts/installations) and determine cost code for request. 
  • Quoting – Generate quotes to customers for specific needs (spare/replacements parts, service visits and contracts), including vendor quotes for external manufactured parts required for SRO.
  • Inventory – Access inventory levels in the ERP system for service parts to determine availability and/or need to request PO or directly purchase all required parts needed to fulfill customer needs. Initiate and complete customer order for all internal manufactured parts from SRO.
  • Scheduling – In conjunction with the service manager, schedule service calls, dispatch in CSI, and maintain a current and accurate calendar for the service department. Create detailed travel plans, including booking all travel arrangements, reserving any equipment rentals needed, and coordinate with external partners required for the SRO. Issue POs for all equipment and/or parts utilized for the service call/visit.        
  • Collaborate with accounting as needed
  • Ability to work independently while effectively coordinating work with other team members
  • Ability to work on multiple projects as well as be a member of a cross functional team

Skills and Attributes Requirements

  • High school diploma is required, a business degree is a preferred.
  • Proficiency in ERP software required, with knowledge of service module is a plus; mechanical and electrical aptitude is preferred.
  • Customer Service skills including and not limited to effective listening, inquisitive and explorative, and attentiveness.
  • Excellent and precise communication skills, both verbal and written, are a requisite.
  • Strong organizational skills including attention to detail and multi-tasking skills with an ability to prioritize tasks in a fast-paced environment and problem-solving capabilities.        
  • Positive attitude with the ability to adapt to change, while working with all team members.
  • Solid working knowledge of Microsoft Office.

This position offers a competitive base and incentive plan, a dynamic working environment and comprehensive benefits package including education assistance program, health insurance, profit sharing, and 401K. We are a growing company and encourage personal growth with advancement opportunities.